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Bed Underlays

Our genuine sheepskin underlays are quilted from 25mm deep wool pile sheepskins and are available in cot, single, king single, double, queen, and king sizes.

Warm in winter and cool in summer, our underlays relieve aching backs, reduce insomnia and invite a comfortable nights sleep.

Unlike woollen woven underlays, sheepskin is more pure in fibres and therefore a greater natural insulator. Sheepskin underlays do not require turning over for change in season like woollen underlays often require. Sheepskin is much denser in the wool pile so provides superior comfort compared to any other bed underlay available.

Sheepskin underlays are extremely durable, will give many many years of rest and comfort and are easy to clean requiring only occasional vacuuming, airing and brushing. Sheepskin underlays are dry cleanable.

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Shipping & Returns

Shipping & Returns

Shipping Info

For orders within Australia:
Items that are in stock are sent via Australia Post or Fastway Couriers (our choice), registered and insured, within 3 working days of receipt of order and payment. Out of stock items will be made and posted within 21 days. We will notify you within 3 days of receipt of order and payment if out of stock and for your instructions. A full refund will be issued if we cannot post an item within 21 days.

For international orders:
Items that are in stock are sent by Air Mail, are registered and insured, via Australia Post within 5 working days of receipt of order and payment. Out of stock items will be made and sent within 21 days.Time must be allowed for order to reach selected destination, this may vary from country to country. A full refund will be issued if we cannot post an item within 21 days.

Customers are responsible for any duties and taxes that may be incurred when the order arrives in their country.

UK customers please note: if you have not received your order within 3 weeks from us sending, please check with your local postal service before contacting us. If your customs duties and taxes have not been paid you will not receive your package. Your postal service will only notify you once of them holding the package so if you miss that notification your order will not be delivered until you make contact with them. We are unable to help in this situation if you have not received your order.

NB. Ugg boots delivered to an Australian address with be labelled with our "Mortels UGG" brand. Ugg boots for postage address outside Australia will be labelled "Mortels" only. This is because UGG is generic in Australia and a trade mark outside Australia.

Return policy

Returned item must be post marked within 14 days from initial receipt of item.

We are happy to exchange size, colour or style on the basis that the returned item is in original new condition accompanied with proof of purchase, all packaging and tags. Please contact us before returning items to ensure we have what you require. Additional cost may apply if changing to a different style or size. Return postage is at your cost.

Should you need to exchange your order, within 14 days of receiving it, please follow the directions given once you have contacted us. All items returned to us must be in original new condition.

Sorry, we will not exchange items or footwear that shows signs of wear, stretching, marks or soils.

Warranty

We stand by our products and offer a total quality guarantee. Our products will be free from any material defects or faulty workmanship however if a defect manages to slip thru undetected prior to sale, this defect will become apparent within 90 days and you will receive 100% of the purchase price by either an exchange or refund. Wear and tear is not covered by guarantee.

Warranty on seat covers extends beyond 90 days and details of warrantly are available on our seat cover category page.

Variations in colour and texture in sheepskins or its wool should not be regarded as a fault. These are unique traits of a natural product.

Should you experience a problem with your order within 90 days of purchase and need to return your order, please follow the directions given once you have contacted us. Please note that if returned item is found not to be defective in either manufacturing or materials but rather have symptoms of wear, then you will be required to pay for return of product to yourself.

Some wear and tear issues not covered by our footwear warranty, regardless of the age of the footwear, include but not limited to: toe blow-outs (holes in the toe area), forced tears and mouldy/rotten footwear.

NB. Warranty becomes void (regardless of the age of the item) if item is not worn or kept in accordance with the manufacturers recommendations as per our care and cleaning information.

Extra stuff

Different computer screens will display colours in the photos differently. As such, displayed colours should be used only as a guide and expect some slight differences when receiving your product.

Whilst we endeavour to maintain our website so that it is always current, we reserve the right to make changes to our website without notice. If any of our website changes affect your pending order, we will not process that order, without first contacting you for instructions.

The terms and conditions of sales are governed by the Laws of the State of NSW and the understanding that all information on this website has been accepted.

Care

CARE AND CLEANING OF YOUR SHEEPSKINS

QUICK TIPS

Sheepskin rugs, underlays and car seat covers will greatly benefit with regular maintenance by:

  • Brushing; using a pet brush or comb, this will restore the wool pile where otherwise flattened and bring dust and foreign matters between fibres to the surface,
  • Vacuuming; will help also to restore wool pile and collect dust and foreign matters after brushing,
  • Airing; open windows, or place sheepskins in a breezy room, over an airing rack or over two chairs, this will help keep sheepskins fresh.
  • Spot Clean; lightly soiled areas can be sponged off using clean warm water (and diluted "Woolskin Sheepskin Shampoo" for heavier soils), towelled dried and brushed whilst damp and again when fully dry.

Washing Sheepskin - Important Points to Note

The leather side of the sheepskin is easily damaged by incorrect washing. The main points to note are:

  • Only use Woolskin Sheepskin Shampoo which cleans fibres and conditions the hide. Never use products containing enzymes, phosphates, peroxide, alkali or bleach, as these can cause irreversible damage to both the fleece and leather. Most wool wash contains water softening properties, mostly phosphates, which removes the metals from the water. Phosphates will therefore remove the tanning chemicals from the leather of the sheepskin resulting in permanent damage to the sheepskin. Only products which specify that they are suitable for sheepskin should be used.
  • Only wash in cold or lukewarm water (up to 40°C/104°F).
  • Gently stretch rugs to shape whilst still damp.
  • Dry flat over two chairs or an airing rack and away from direct sunlight and any other direct heat source as heat will cause often irreparable damage.

Sheepskin Bed Underlays

Any bed underlays larger than a cot size or single bed size will need to be dry cleaned due to the size and therefore weight of the rug when wet which could cause considerable damage to your washing machine. Cot size and single bed size underlays can be washed in a large capacity washing machine, minimum 7kg capacity.

To wash your cot size or single bed size underlay:

Washing - Machine wash on wool¯ or gentle¯ cycle in lukewarm water (max 40°C/104°F). Use only Woolskin Sheepskin Shampoo or another detergent which specifies that it is suitable for sheepskin. Do not use a wool wash or any other detergent. Spin excess water out. Do not bleach or leave soaking.

Drying - Lay flat over drying/airing rack or over two chairs in an outside position away from direct sunlight. Stretch to shape while damp, and whilst still damp give the rug a good shake and brush to restore wool pile. Do not iron.

Brushing - Brushing when both wet and again when rug is fully dry helps to maintain the wool pile. Use a pet brush, stiff bristled brush or comb and brush in all directions.

NB These washing instructions are only applicable for sheepskin bed underlays, not wool or woollen underlays. The difference between sheepskin underlays and woollen underlays is that sheepskin is a fully natural product, is wool on skin and is suitable for both winter and summer. Woollen underlays are a woven fabric, are lighter in weight, and often have a winter side and a summer side. Please refer to the manufacturers cleaning instructions for woollen underlays.

Sheepskin Bed Underlays are dry cleanable.


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