How do I know
if I have the correct size?
Sheepskin is one of those unusual materials of which there is no equivalent.
Most people know that leather shoes stretch, well with sheepskin shoes this
happens even more so.
A good fit means the shoe
is nice and firm - almost to the point of being a little uncomfortable due to
the fact that they will stretch. Another key factor is that the wool compresses
with your weight and contours to the shape of your feet.
Note: it is best to try uggs on without socks ie. Barefooted
As we do not do half sizes,
we prefer that you opt to go down to the nearest whole size for a really nice
snug fit rather than go up to the nearest whole size for loose fit.
If you buy sheepskin
footwear too big and comfortable to start off with, you will find that as they
stretch and loosen, you will slip in them. This will reduce the life of them
because you will rub the wool of the skin more quickly and put added pressure
on the skin as you slide around. So it is always better to buy a nice snug fit.
A good rule of thumb is
that if you place your bare foot on the bottom of the sole (outer side) with
your heel lined up with the heel of the boot and there is 2.5 to 3cm (say 1 and
a 1/4 inch) between the end of your big toe and the front end of the sole then
these are perfect. Any more than that and they will be quite roomy once the
wool has flattened and the skin has stretched.
add any extra to your length to make any allowance for the density in the wool
pile, this is done during the design of sheepskin footwear before manufacture
to ensure easy sizing and accurate fitting.
Does any brand
of sheepskin footwear stretch?
Absolutely! Sheepskin is the softest of all leather and we all know that
ordinary leather shoes stretch, so too and even more does sheepskin.
There are however, some
brands that will definitely stretch far more so than others. This is quite
simply to do with the grading of sheepskins. Like wool is classed, sheepskins
are graded for their strength, durability, wool quality, density, thickness of
pelt etc. Generally lower graded sheepskins are thinner in the pelt and will
stretch much more so. These are to be avoided as these skins can tear more
All our sheepskins, for all
our products, are of the highest grade available, to maximise the life of the
product, to give the most comfort, look and feel the most luxurious and make our
customers, customers for life!
Are ugg boots
No. Genuine sheepskin footwear is not waterproof, however is somewhat water
resistant. It takes a fair bit of moisture to penetrate through the skin and
then through to the wool. Only footwear with an outer layer of a waterproof
material are almost waterproof and quite often these are not lined with genuine
sheepskin but a woollen look-a-like.
You should spray the sheepskin with a leather and suede
water repellent to help prevent penetration of moisture and stains. Apply 2
coats of repellent when boots are new and again after they have been wet (and
If the snow is dry and sun
is out, or if rain is reduced to a drizzle, then you can wander about in them
but if it’s wet and slushy then it is best not to wear them.
Can I wear ugg
boots hiking, camping or in the bush?
Once again, sheepskin is a soft leather. Hiking through rough terrain increases
the risk of twigs, branches, sharp rocks, etc. catching the soft leather and
potentially tearing it. Regardless of the type of sole on them, the soft
leather can still be torn if enough force is applied.
How long will the
uggs and slippers last?
This is a hard question to answer given that every person wears shoes out
differently. It depends on your environment, how often you wear them and where
you wear them, your physical characteristics, your care of them, and so on.
Some people can wear the same pair for 10 years whilst others need a new pair
every year. Your sheepskin footwear is a soft leather so treat them as such and
be aware that they can tear if caught on snares, for example is the most common tear that we see been caused by a screen door.
Some tips to prolong the
life of your sheepskin footwear are:
- Avoid wet grass, wet snow, mud and excessive
wetness. Allow to dry fully before wearing again. No matter what any retailer or manufacturer tells you, frequently wet ugg boots will deteriorate more quickly and the soles can tear away from the uppers.
- Don’t play sport in them (cards with friends
okay) and don’t work in them (unless desk, computer work), and no
gardening, watering in them!
- Limit wearing to sealed dry surfaces or hard
- Remove using your hands, not toe to heel, to
avoid tearing the sole away from the upper with this repetitive action.
- Please check those toe nails and keep them short
so as not to cut thru the sheepskin with your nails resulting in a toe blow-out.
- Keep out of your dog’s reach because dogs love to chew them.
- If you get hot in them, take them off because you will sweat and no ugg boots are suitable for summer wear.
- Avoid transferring smells from other shoes by
placing clean dry feet only into your sheepskin footwear.
- Always buy sheepskin
footwear in the correct size, both too loose and too tight can cause toe blow-outs (holes caused from toes)
- Store ugg boots away from a damp rid product as the natural moisture will be soaked out of your boots and your boots will shrivel up.
- Store ugg boots in a low humidity area as humidity can cause TPR soles to crack.
And most importantly,
Don’t wear socks with them.
I wear socks with my ugg boots?
Most of Australia's cities day time winter climate does not get cold enough to warrant wearing socks. Socks can cause
overheating and inhibit the sheepskin’s ability to breathe. As you overheat
the sheepskin does its job well helping you to stay warm and dry however by
doing so it retains the heat and moisture (from sweat) in the sheepskin and mostly within the innersole. This retention and the inhibiting to breathe are what causes
the smells but also can cause mould and rot to form between the innersole and
the outer sole. You won’t be able to see this until the innersole deteriorates
and the outer sole comes way from the upper.
How do I keep
my uggs and slippers clean?
Apply 2 coats of a leather and suede water repellent such as UGG ™ Water Repellent or Waproo Suede and Leather
Water Repellent after purchase and before first wearing. This helps to keep
dirt and grime to a minimum as well as helping to waterproof the sheepskin. Be
aware though, that once your footwear gets wet, you need to reapply another
coat after they have dried.
You can hand wash your
sheepskin footwear - but do it carefully. We recommend sheepskin shampoo and
conditioner as it washes the wool and conditions the skin, in cold to lukewarm
water. Do not soak or fully submerse your boots, and use a soft brush or sponge
in the washing process. If you do however soak your boots, place them in your
washing machine on a spin cycle for a few minutes to get rid of excess water.
Place boots in the shade to dry away from direct heat sources such as sun, fire
or heaters, as any form of heat will shrink the sheepskin. NB: Colours may fade or run especially the darker dyes.
You will notice once the
footwear has dried that they have shrunk slightly but this is normal. After
wearing them again, they will go back to the normal warm and comfortable state
that you love so much.
If you find you have a
grease stain on your uggs, try rubbing some white chalk over the stain and
leaving for a few minutes. Then, using the bottom of your hand or thumb, gently
rub the stain. Repeat this a few times until the stain has disappeared.
is always better and easier than the cure!
A quick and easy way to
spot clean your uggs is using a suede shampoo/foam and a soft brush or sponge
on the outer. Brush gently so as to not remove colour or dyes, in small
circular motions and wipe away with clean dry towel. Re-apply water repellent. Baby powder rubbed through the
wool will absorb odours and moisture, shake or vacuum excess out. If uggs
become wet, do not place in a dryer, oven or microwave. Yes! this has actually
been done before and the outcome was not pleasant!
Machine washing is not
recommended and therefore done so at your own risk.
Are the dyes
Like any strongly dyed fabrics you will experience colour lost and over time
fading of colours.
Footwear made from BLACK or DARK COLOURED sheepskins should not be worn over
light coloured clothing or socks as the dye from the wool may migrate onto
fabrics. Any persons with a skin condition should not wear BLACK or DARK
COLOURED sheepskin footwear as the dye may migrate and irritate the skin. Skin irritation from dye migration is extremely rare but best avoid dark coloured footwear if you have experienced dye irritations in the past. Dye migration onto the skin from BLACK wool is extremely common. BLACK
or DARK COLOURED sheepskins should not be allowed any contact with household
furnishings or fabrics such as carpets or lounges and BLACK or DARK COLOURED
sheepskins should never be put into contact with leather furnishings such as
lounges or ottomans as the dye from the hide may transfer onto these fabrics.
Dye migration or transfer may last weeks, months, or years and the amount of migration will vary considerably from one wearer to the next. The manufacturer
shall not be liable for any damage arising from the use of footwear not in
accordance with the given instructions.
NB. Dye migration is not a manufacturing or material defect and we will not exchange or accept return of footwear if not in original new condition.
Do you give
any warranty on footwear?
We stand by our products and offer a total quality guarantee. Our products will
be free from any material defects or faulty workmanship however if a defect manages to slip thru undetected prior to sale, this defect will become apparent within 90 days and you will receive
100% of the purchase price by either an exchange or refund. Wear and tear is not
covered by guarantee.
Variations in colour and texture in sheepskins or its wool should not be
regarded as a fault. These are unique traits of a natural product.
Should you experience a
problem with your footwear within 90 days of purchase and need to return your
order, please follow the directions given once you have contacted us. Please
note that if returned footwear is found not to be defective in either
manufacturing or materials but rather have symptoms of wear, then you will be
required to pay for return of product to yourself.
Some wear and tear issues not covered by our warranty, regardless of the age of the footwear, include but not limited to: toe blow-outs (holes in the toe area), forced tears and mouldy/rotten footwear.
NB. Warranty becomes void (regardless of the age of the footwear) if footwear is not worn or kept in accordance with the manufacturer's recommendations as per our care and cleaning information.
What is your
We are happy to exchange size, colour or style on the basis that the returned
item is in original new condition accompanied with proof of purchase. Please
contact us before returning items to ensure we have what you require.
Additional cost may apply if changing to a different style or size. Returned
postage is at your cost.
Should you need to exchange
you order, within 14 days of receiving it, please follow the directions given
once you have contacted us. Footwear returned to us must be in original new
condition. If we are not able to accept the returned footwear for exchange
based upon “worn”, “stretched” or “stains”, then the footwear will be return to
you at your cost.
Sorry, we cannot exchange "worn" or "stretched"
footwear of after "wear and tear".