For orders within Australia:
Items that are in stock are sent via Australia Post or Fastway Couriers (our choice), registered and insured, within 3 working days of receipt of order and payment. Out of stock items will be made and posted within 21 days. We will notify you within 3 days of receipt of order and payment if out of stock and for your instructions. A full refund will be issued if we cannot post an item within 21 days.
For international orders:
Items that are in stock are sent by Air Mail, are registered and insured, via Australia Post within 5 working days of receipt of order and payment. Out of stock items will be made and sent within 21 days.Time must be allowed for order to reach selected destination, this may vary from country to country. A full refund will be issued if we cannot post an item within 21 days.
Customers are responsible for any duties and taxes that may be incurred when the order arrives in their country.
UK customers please note: if you have not received your order within 3 weeks from us sending, please check with your local postal service before contacting us. If your customs duties and taxes have not been paid you will not receive your package. Your postal service will only notify you once of them holding the package so if you miss that notification your order will not be delivered until you make contact with them. We are unable to help in this situation if you have not received your order.
NB. Ugg boots delivered to an Australian address with be labelled with our "Mortels UGG" brand. Ugg boots for postage address outside Australia will be labelled "Mortels" only. This is because UGG is generic in Australia and a trade mark outside Australia.
Returned item must be post marked within 14 days from initial receipt of item.
We are happy to exchange size, colour or style on the basis that the returned item is in original new condition accompanied with proof of purchase, all packaging and tags. Please contact us before returning items to ensure we have what you require. Additional cost may apply if changing to a different style or size. Return postage is at your cost.
Should you need to exchange your order, within 14 days of receiving it, please follow the directions given once you have contacted us. All items returned to us must be in original new condition.
Custom made items are covered by our standard warranty but are non exchangeable and non refundable.
Sorry, we will not exchange items of footwear that shows signs of wear, stretching, marks or soiling.
We stand by our products and offer a total quality guarantee. Our products will be free from any material defects or faulty workmanship however if a defect manages to slip thru undetected prior to sale, this defect will become apparent within 90 days and you will receive 100% of the purchase price by either an exchange or refund. Wear and tear is not covered by guarantee.
Warranty on seat covers extends beyond 90 days and details of warrantly are available on our seat cover category page.
Variations in colour and texture in sheepskins or its wool should not be regarded as a fault. These are unique traits of a natural product.
Should you experience a problem with your order within 90 days of purchase and need to return your order, please follow the directions given once you have contacted us. Please note that if returned item is found not to be defective in either manufacturing or materials but rather have symptoms of wear, then you will be required to pay for return of product to yourself.
Some wear and tear issues not covered by our footwear warranty, regardless of the age of the footwear, include but not limited to: toe blow-outs (holes in the toe area), forced tears and mouldy/rotten footwear.
NB. Warranty becomes void (regardless of the age of the item) if item is not worn or kept in accordance with the manufacturers recommendations as per our care and cleaning information.
Different computer screens will display colours in the photos differently. As such, displayed colours should be used only as a guide and expect some slight differences when receiving your product.
Whilst we endeavour to maintain our website so that it is always current, we reserve the right to make changes to our website without notice. If any of our website changes affect your pending order, we will not process that order, without first contacting you for instructions.
The terms and conditions of sales are governed by the Laws of the State of NSW and the understanding that all information on this website has been accepted.