Sheepskin Beanie

Mortels Sheepskin Factory can make matching ugg boots and hats.

The Sheepskin Hat is made in the traditional beanie style to keep you cosy on those cold winter days.

Made from Mortels® A-Grade Australian Sheepskin. Made in China to Mortels quality standards and specifications.

Measuring Diagram:

Shipping Info

Happy Christmas and New Year! The Elves are having a well deserved break from a very busy 2020. Dispatch of orders will recommence from 4th January. Manufacturing recommences Monday 11th January so Backorders will be dispatched from 18th January giving a 1 week turnaround to make Backorders. Enjoy your time too with family and friends. Have fun, keep safe x Kind Regards Mortels Team

**All orders are processed and dispatched from our Factory at Thornton**

For orders within Australia:

Choose from:

• Flat Rate Post ... $15 per order (excluding car seat covers and bed underlays, we will calculate a price based on weight and destination)
• Express Post - Postage delivery time frame is solely subjective to Australia Post so once your order is dispatched from our Factory the length of transit times are out of our control.
• Pick up in Store - or click & collect at our Thornton or Warners Bay stores

Items that are in stock are sent via Australia Post or Fastway Couriers (our choice), with tracking, and within 7 working days of receipt of order and payment. Out of stock or backorder items will be made and posted within 14 days. We will notify you within 7 days of receipt of order and payment if out of stock and ask for your instructions when item states "backorder". A full refund will be issued if we cannot post an item within 14 days.

For International orders:

Items that are in stock are sent by Air Mail, are registered and insured, via Australia Post within 7 days of receipt of order and payment. Out of stock or backorder items will be made and sent within 21 days. Time must be allowed for order to reach selected destination, this may vary from country to country. A full refund will be issued if we cannot post an item within 14 days.

Customers/recipients are responsible for any duties and taxes that may be incurred when the order arrives in their country.

UK customers/recipients please note: if you have not received your order within 3 weeks from us sending, please check with your local postal service before contacting us. If your customs’ duties and taxes have not been paid you will not receive your package. Your postal service will only notify you once of them holding the package so if you miss that notification your order will not be delivered until you make contact with them. We are unable to help in this situation if you have not received your order. From 1st January 2021 we are no longer able to ship to the UK due to changes with importing into UK, changes made by the UK Government.

Footnote: UGG boots shipped for postage address outside Australia are not branded or labelled with the word UGG. This is because in UGG in Australia is generic term to describe a sheepskin boot whereas outside Australia it is a trademarked brand.

Cancellation of Order

We are happy to refund the cancellation of your order if the following conditions have been met:

* you email your cancellation prior to dispatch, if order has been dispatched then it is too late and your order will not be refunded.

* an Administration Charge will be deducted from the refund at our discretion based upon costs incurred by us including those charges of a third party. If you are not happy with the Administration Charge you can choose a store credit for 100% of the value of your order to use at a later stage.

Product Security

All orders are photographed at time of parcel packing. All orders are tracked. You will receive a tracking number on fulfilment of your order. Please ensure parcel security at place of delivery as stolen parcels are not our responsibility.

There will be no short deliveries or missing items from us, there never has been, so any claims will need to be submitted by you at your local police station.

Return Policy

Returned item must be post marked within 14 days from initial receipt of item.

We are happy to exchange size, colour or style on the basis that the returned item is in original new condition accompanied with proof of purchase, all packaging and tags. Please contact us before returning items to ensure we have what you require. Additional cost may apply if changing to a different style or size. Return postage is at your cost.

Should you need to exchange your order, within 14 days of receiving it, please follow the directions given once you have contacted us. All items returned to us must be in original new condition.

Sorry, we will not exchange items or footwear that shows signs of wear, stretching, marks or soils.

We do not refund for change of mind, unwanted gifts, country of origin preferences, buyer's remorse, ordering mistakes including a realisation that the product is not suitable for own needs, or failure to read product descriptions or terms and conditions. Exchange for store credit is permissible. If however we do give a refund at our discretion it will incur an Administration Charge to cover our costs which includes third party charges. Otherwise refunds without Admin Charge will only be given as required by Australian Consumer Law in other circumstances such as major faults or as per our warranty.

Note: This should go without saying but we will not exchange underwear or socks (we stock Bamboo undies and socks in our store) or Innersole Fluffs. Also no returns accepted on Medical Gear, Baby Rugs, Head Wear and Scarves and sale items at our discretion.