Returned item must be post marked within 14 days from initial receipt of item.
We are happy to exchange size, colour or style on the basis that the returned item is in original new condition accompanied with proof of purchase, all packaging and tags. Please contact us before returning items to ensure we have what you require. Additional cost may apply if changing to a different style or size. Return postage is at your cost.
Should you need to exchange your order, within 14 days of receiving it, please follow the directions given once you have contacted us or check for paperwork included in your mail order. All items returned to us must be in original new condition.
Please note that we will not exchange items or footwear that shows signs of wear, stretching, marks or soils.
We do not refund for change of mind, unwanted gifts, country of origin preferences, buyer's remorse, ordering mistakes including a realisation that the product is not suitable for own needs, or failure to read product descriptions or terms and conditions. Exchange for store credit is permissible. Refunds will only be given as required by Australian Consumer Law in other circumstances such as major faults.
Note: This should go without saying but we will not exchange underwear or socks (we stock Bamboo undies and socks in our store).
We stand by our products and offer a total quality guarantee. Our products will be free from any material defects or faulty workmanship however if a defect manages to slip thru undetected prior to sale, this defect will become apparent within 90 days and you will receive 100% of the purchase price by either an exchange or refund. Wear and tear is not covered by guarantee.
Warranty on seat covers extends beyond 90 days and details of warranty are available on our seat cover category page.
Variations in colour and texture in sheepskins or its wool should not be regarded as a fault. These are unique traits of a natural product.
Should you experience a problem with your order within 90 days of purchase and need to return your order, please follow the directions given once you have contacted us. Please note that if returned item is found not to be defective in either manufacturing or materials but rather have symptoms of wear, then you will be required to pay for return of product to yourself.
Some wear and tear issues not covered by our footwear warranty, regardless of the age of the footwear, include but not limited to: toe blow-outs (holes in the toe area), forced tears, mouldy/rotten footwear and a complete trashing over a wild weekend or similar.
NB. Warranty becomes void (regardless of the age of the item) if item is not worn or kept in accordance with the manufacturer's recommendations as per our care and cleaning information.