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Shipping

Shipping Information

 

For orders within Australia:

Choose from:

  • Flat Rate Shipping ... $15 per order
  • Express Shipping
  • Pick up in Store.

Items that are in stock are sent via Australia Post or Fastway Couriers (our choice), with tracking, and within 3 working days of receipt of order and payment. Out of stock items will be made and posted within 14 days. We will notify you within 3 days of receipt of order and payment if out of stock and ask for your instructions. A full refund will be issued if we cannot post an item within 14 days.


For International orders:

Items that are in stock are sent by Air Mail, are registered and insured, via Australia Post within 5 working days of receipt of order and payment. Out of stock items will be made and sent within 21 days.Time must be allowed for order to reach selected destination, this may vary from country to country. A full refund will be issued if we cannot post an item within 21 days. 

Customers are responsible for any duties and taxes that may be incurred when the order arrives in their country. 

UK customers please note: if you have not received your order within 3 weeks from us sending, please check with your local postal service before contacting us. If your custom's duties and taxes have not been paid you will not receive your package. Your postal service will only notify you once of them holding the package so if you miss that notification your order will not be delivered until you make contact with them. We are unable to help in this situation if you have not received your order. 

NB. Ugg boots delivered to an Australian address will be labelled with our "Mortels UGG" brand. Ugg boots for postage address outside Australia will be labelled "Mortels" only. This is because UGG is generic in Australia and a trade mark outside Australia.